Policies and Procedures |
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Contacts: Voice: 877-MyLimo5 Email: sales@MyLimo5.com Web: MyLimo5.com |
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Reservations: Exclusive Car Service is not a taxi service and, while we will try and accomodate traveler's last minute needs, we recommend making reservations as far in advance as possible. This includes return pickups after your trip. A credit card maybe required to hold your reservation. |
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Personal Information: Exclusive Car Service does not sell or trade any of your personal information. All sensitive information is encripted and we use secure servers from reputable firms for credit card processing. We will email you confirmations and quotations. Occassionally you will receive discounts and promotional matereal via email which you can terminate by returning the email or calling the office. |
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Confirmation Always-Always-Always reconfirm your trip 1-3 days before pickup. Within 24 hours of pickup Exclusive can provide you with your chauffeur's cell phone number. |
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Payments We accept cash, traveler's checks, visa, mastercard, american express, and discover credit cards. With prequalification we bill to local companies. |
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Refunds No refund or credit will be made if a sedan trip is cancelled less than 4 hours before dispatch time; Limos, vans and buses less than 7 days before dispatch time; Weddings, proms, quinceaneras and events requiring special services or equipment - less then 30 days before dispatch time. At airports, call if you cannot find your chauffeur, otherwise full fee will be charged. Chauffeurs monitor incoming flight information. If a flight is cancelled by an airline a full refund will be made. People who miss flights will be charged unless they call before dispatch time. Drivers will adjust their schedule when possible if a flight is running late. When a chauffeur must wait the charge is $35/hour after the 1st 30 minutes |
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Damage The customer is responsible for all damage caused by anyone in their party and for any dirt, debris, trash, spilled items, and any cleaning required to the vehicle because of the actions of the customer and customer's guests. |
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Additional Costs The customer is responsible for all additional time charges over and above the quoted trip. Hourly charges run from the time the sedan, limo, or bus leaves the garage until it returns to the garage. Charges like this rarily occur but when they do they usually result from the client using the vehicle longer than anticipated or unexpected traffic delays. |
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Meeting Flights/Trains/Buses When you make a reservation to be picked up at an airport, train, or bus station you will be asked to confirm the carrier, flight number, and arrival time. You will be given the chauffeur's cell phone number to help you make contact. You will be asked for your cell phone number, a phone contact at your remote location, and a credit card number to reserve your trip. If you cannot find your chauffeur at an airport or train station call 877-695-4665 right away. Make sure your cell phone is on when you exit the plane/train. Your chauffeur with start calling your cell 10 minutes after the plane/train has arrived. |
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Prohibited Guns, drugs, alcohol for under-aged passengers are prohibited and passengers will be transported to a local police department - no fooling around. Smoking is not permitted in any vehicle. |
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Vehicles We feature late model Cadillacs. |